Which payment methods are available?

You can pay for your order using a bank transfer or cryptocurrency (Bitcoin and Bitcoin Cash).

My bank doesn't allow international payments. What should I do?

If your bank does not allow international payments, we recommend using Wise: https://wise.com

Should I send you a proof of payment?

Your order will be processed when our bank processes your payment. You can send us a copy of the bank transaction as proof of payment, but it is not required.

I have made the payment but didn't receive any confirmation. What should I do?

Please keep in mind that it may take up to 2 business days for a bank transfer to arrive. Payments are processed manually, usually several times a day. If you have not received a confirmation after 3 days, please contact us at info@hqsarms.com and we will get back to you as soon as possible.

Which carrier is used for shipping?

Orders are shipped using PostNL, DHL or DPD, depending on the destination country.

How long does it take for my order to be delivered?

Over 90% of all orders are delivered within 4 to 7 business days after shipment. The remaining ones may take up to 21 business days. If your order is not delivered within 30 days, we will reship it free of charge.

Do you offer free shipping?

Yes, free shipping is available for all orders over 200 euro.

I did not receive my package and track and trace has stopped.

In some cases, track and trace information may take a long time to be updated. Local post services may sometimes be slow. If your package gets lost/damaged or is not delivered within 30 days, we will reship it free of charge.

Can you ship my order as discreet as possible?

All orders are packaged and shipped in a highly discreet manner by default. For more information, have a look at: https://hqsarms.com/discrete-shipment

To which countries do you ship?

We ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Norway, Ireland, Italy, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden and Switzerland.

What will happen if my order is checked by customs?

Due to our discreet packaging and shipping process, you don't have to worry about issues with customs. All bottles are relabeled as Essential Oils to make sure that there are no risks, even if your package is checked.

Can I modify my order?

If you want to modify your order, please contact us as soon as possible at info@hqsarms.com. You can only do this if it has not been shipped yet.

How can I track the progress of my order?

You will receive an email with tracking details when your order has been processed and shipped.

Do I need to sign for my package?

Most deliveries do not require a signature. However, this depends on the shipping carrier.

My package was damaged during shipping.

Please send us a photo of the damaged products, and we will reship them.

Are the products sold intended for human use?

No, all of our products are strictly intended for research purposes and not for human consumption.

How should I store my products?

Your products should be stored out of direct sunlight at a temperature between 5 and 25 degrees Celsius.

Will my products come with a measuring tool?

A complimentary 1ml oral syringe is automatically added to all orders for easy and accurate dosing.

What is the shelf life of liquid SARMs?

Unlike peptides, SARMs are very stable molecules. When dissolved in PEG-400, they have a shelf-life of 2 years when stored between 5 and 25 degrees Celsius.

FAQ - HQSARMS

Payment

Which payment methods are available?

You can pay for your order using a bank transfer or cryptocurrency (Bitcoin and Bitcoin Cash).
My bank doesn’t allow international payments. What should I do?

If your bank does not allow international payments, we recommend using Wise: https://wise.com
Should I send you a proof of payment?

Your order will be processed when our bank processes your payment. You can send us a copy of the bank transaction as proof of payment, but it is not required.
I have made the payment but didn’t receive any confirmation. What should I do?

Please keep in mind that it may take up to 2 business days for a bank transfer to arrive. Payments are processed manually, usually several times a day. If you have not received a confirmation after 3 days, please contact us at info@hqsarms.com and we will get back to you as soon as possible.

Shipping

Which carrier is used for shipping?

Orders are shipped using PostNL, DHL or DPD, depending on the destination country.
How long does it take for my order to be delivered?

Over 90% of all orders are delivered within 4 to 7 business days after shipment. The remaining ones may take up to 21 business days. If your order is not delivered within 30 days, we will reship it free of charge.
Do you offer free shipping?

Yes, free shipping is available for all orders over 200 euro.
I did not receive my package and track and trace has stopped.

In some cases, track and trace information may take a long time to be updated. Local post services may sometimes be slow. If your package gets lost/damaged or is not delivered within 30 days, we will reship it free of charge.
Can you ship my order as discreet as possible?

All orders are packaged and shipped in a highly discreet manner by default. For more information, have a look at: https://hqsarms.com/discrete-shipment
To which countries do you ship?

We ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Norway, Ireland, Italy, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden and Switzerland.
From which country are your orders shipped?

We ship from The Netherlands.
What will happen if my order is checked by customs?

Due to our discreet packaging and shipping process, you don’t have to worry about issues with customs. All bottles are relabeled as Essential Oils to make sure that there are no risks, even if your package is checked.

Orders

Can I modify my order?

If you want to modify your order, please contact us as soon as possible at info@hqsarms.com. You can only do this if it has not been shipped yet.
How can I track the progress of my order?

You will receive an email with tracking details when your order has been processed and shipped.
Do I need to sign for my package?

Most deliveries do not require a signature. However, this depends on the shipping carrier.
My package was damaged during shipping.

Please send us a photo of the damaged products, and we will reship them.

Products

Are the products sold intended for human use?

No, all of our products are strictly intended for research purposes and not for human consumption.
How should I store my products?

Your products should be stored out of direct sunlight at a temperature between 5 and 25 degrees Celsius.
Will my products come with a measuring tool?

A complimentary 1ml oral syringe is automatically added to all orders for easy and accurate dosing.
What is the shelf life of liquid SARMs?

Unlike peptides, SARMs are very stable molecules. When dissolved in PEG-400, they have a shelf-life of 2 years when stored between 5 and 25 degrees Celsius.