At HQSARMS, we believe ordering online should be simple, reliable, and worry-free. That’s why we offer discreet shipping and guaranteed delivery for all orders so you can shop confidently.
Guaranteed Delivery
What does that mean?
If your package is not delivered within 30 days, we will:
- Reship your order for free, using the most reliable shipping method available for your country
- In the unlikely event that the reshipment also fails, we will issue a full refund, no questions asked
Your satisfaction is our priority, and we stand behind every shipment.
How we ship
We handle all logistics so you don’t have to.
- We select the best shipping carrier for your destination — based on extensive trial and error.
- We ship with PostNL, DHL, or DPD, depending on which service performs best in your country.
- You’ll receive track-and-trace information via our partner Sendcloud when your package is being processed, shipped, and out for delivery.
What we expect from you
To make sure your delivery is successful, we ask that you:
- Provide a valid and complete shipping address when placing your order
- Monitor your tracking updates (we send these automatically)
- If your package is redirected to a pickup point, you are responsible for collecting it in time
📌 Packages that can not be delivered due to an incorrect address or not being picked up on time are not covered by our delivery guarantee.
Why this matters
Shipping to customers across Europe isn’t always predictable — but your experience with us should be.
This policy is our way of showing that:
- We take shipping seriously
- We choose the most effective delivery method
- And if something goes wrong, you won’t be left empty-handed
Estimated Delivery Times
Here is an overview of the estimated delivery time per country. Please note that these are estimates, and delays may occur and are outside of our control.
| Country | Delivery Estimate |
|---|---|
| Albania | 8 to 10 business days |
| Austria | 4 to 6 business days |
| Belgium | 2 to 3 business days |
| Bosnia & Herzegovina | 8 to 10 business days |
| Bulgaria | 8 to 10 business days |
| Croatia | 8 to 10 business days |
| Czech Republic | 6 to 8 business days |
| Denmark | 4 to 6 business days |
| Estonia | 6 to 8 business days |
| Finland | 6 to 8 business days |
| France | 4 to 6 business days |
| Germany | 4 to 6 business days |
| Greece | 8 to 10 business days |
| Hungary | 6 to 8 business days |
| Ireland | 6 to 8 business days |
| Italy | 6 to 8 business days |
| Latvia | 6 to 8 business days |
| Lithuania | 6 to 8 business days |
| Luxembourg | 4 to 6 business days |
| Malta | 8 to 10 business days |
| Norway | 8 to 12 business days |
| Poland | 4 to 6 business days |
| Portugal | 6 to 8 business days |
| Romania | 8 to 10 business days |
| Slovakia | 6 to 8 business days |
| Slovenia | 6 to 8 business days |
| Spain | 6 to 8 business days |
| Sweden | 4 to 6 business days |
| Switzerland | 6 to 8 business days |
| United Kingdom | 6 to 8 business days |