Which payment methods are available?

You can pay for your order using a bank transfer or cryptocurrency (Bitcoin and Bitcoin Cash).

My bank doesn't allow international payments. What should I do?

If your bank does not allow international payments, we recommend using Wise: https://wise.com

Should I send you a proof of payment?

Your order will be processed when your payment is processed by our bank. To speed things up, you can send us a copy of the bank transaction as a proof of payment.

I have made the payment but didn't receive any confirmation. What should I do?

Please keep in mind that it may take up to 2 business days for a bank transfer to arrive. Payments are processed manually, usually several times a day. If you have not received a confirmation after 3 days, please contact us at info@hqsarms.com and we will get back to you as soon as possible.

Which carrier is used for shipping?

Orders are shipped using PostNL, DHL or DPD, depending on the destination country.

How long does it take for my order to be delivered?

Over 90% of all orders are delivered within 4 to 7 business days after shipment. The remaining ones may take up to 21 business days. If your order is not delivered within 30 days, we will reship it free of charge.

Do you offer free shipping?

Yes, free shipping is available for all orders over 200 euro.

I did not receive my package and track and trace has stopped.

In some cases, track and trace information may take a long time to be updated. Local post services may sometimes be slow. If your package gets lost/damaged or is not delivered within 30 days, we will reship it free of charge.

Can you ship my order as discreet as possible?

All orders are packaged and shipped in a highly discreet manner by default. For more information, have a look at: https://hqsarms.com/discrete-shipment

To which countries do you ship?

We ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Ireland, Italy, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden and Switzerland.

What will happen if my order is checked by customs?

Due to our discreet packaging and shipping process, you don't have to worry about issues with customs. All bottles are relabeled as Essential Oils to make sure that there are no risks, even if your package is checked.

Can I modify or cancel my order?

Contact us as soon as possible at info@hqsarms.com if you want to modify or cancel your order. Your order can only be modified or cancelled if it has not been shipped yet.

How can I track the progress of my order?

You will receive an email with tracking details when your order has been processed and shipped.

Are the products sold intended for human use?

No, all of our products are strictly intended for research purposes and not for human consumption.

How should I store my products?

Your products should be stored at room temperature, out of direct sunlight.

FAQ - HQSARMS

Payment

Which payment methods are available?

You can pay for your order using a bank transfer or cryptocurrency (Bitcoin and Bitcoin Cash).
My bank doesn’t allow international payments. What should I do?

If your bank does not allow international payments, we recommend using Wise: https://wise.com
Should I send you a proof of payment?

Your order will be processed when your payment is processed by our bank. To speed things up, you can send us a copy of the bank transaction as a proof of payment.
I have made the payment but didn’t receive any confirmation. What should I do?

Please keep in mind that it may take up to 2 business days for a bank transfer to arrive. Payments are processed manually, usually several times a day. If you have not received a confirmation after 3 days, please contact us at info@hqsarms.com and we will get back to you as soon as possible.

Shipping

Which carrier is used for shipping?

Orders are shipped using PostNL, DHL or DPD, depending on the destination country.
How long does it take for my order to be delivered?

Over 90% of all orders are delivered within 4 to 7 business days after shipment. The remaining ones may take up to 21 business days. If your order is not delivered within 30 days, we will reship it free of charge.
Do you offer free shipping?

Yes, free shipping is available for all orders over 200 euro.
I did not receive my package and track and trace has stopped.

In some cases, track and trace information may take a long time to be updated. Local post services may sometimes be slow. If your package gets lost/damaged or is not delivered within 30 days, we will reship it free of charge.
Can you ship my order as discreet as possible?

All orders are packaged and shipped in a highly discreet manner by default. For more information, have a look at: https://hqsarms.com/discrete-shipment
To which countries do you ship?

We ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Ireland, Italy, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden and Switzerland.
From which country are your orders shipped?

We ship from The Netherlands.
What will happen if my order is checked by customs?

Due to our discreet packaging and shipping process, you don’t have to worry about issues with customs. All bottles are relabeled as Essential Oils to make sure that there are no risks, even if your package is checked.

Orders

Can I modify or cancel my order?

Contact us as soon as possible at info@hqsarms.com if you want to modify or cancel your order. Your order can only be modified or cancelled if it has not been shipped yet.
How can I track the progress of my order?

You will receive an email with tracking details when your order has been processed and shipped.

Products

Are the products sold intended for human use?

No, all of our products are strictly intended for research purposes and not for human consumption.
How should I store my products?

Your products should be stored at room temperature, out of direct sunlight.